Shipping policy

Last updated: September 24, 2026

At Mandir Decors by Artica, we carefully pack every order before dispatch to help ensure that your products reach you safely.

This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing

Orders are generally processed and prepared for dispatch within 1–3 business days after successful order confirmation and payment.

Orders placed on Sundays, public holidays, or during periods of exceptionally high order volume may require additional processing time.

In the event of an unexpected delay in processing, we may contact you using the contact information provided with your order.

2. Delivery Time

After dispatch, orders are generally delivered within approximately 3–7 business days, depending on the delivery location and courier service.

Delivery timelines may vary based on:

Delivery location
PIN code
Courier availability
Weather conditions
Public holidays
Peak shopping periods
Transportation disruptions
Operational or logistical circumstances

The delivery timeframe displayed at checkout or communicated for a particular order may differ depending on the destination and shipping service selected.

Delivery timelines are estimates and are not guaranteed unless specifically stated otherwise.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on:

Delivery location
Order value
Product size or weight
Shipping service
Promotional offers

If free shipping is offered on an order, the applicable terms of that offer will apply.

4. Shipping Locations

We currently ship orders to eligible serviceable locations within India.

Availability of delivery may depend on the serviceability of the customer's PIN code by our shipping partners.

If your PIN code is not serviceable, we may contact you to discuss an alternative delivery arrangement or cancellation/refund where applicable.

5. Shipping Partners

Orders may be shipped through third-party courier and logistics providers selected by Mandir Decors by Artica.

Depending on the destination, product, and availability, we may use different courier or logistics partners.

Once an order has been handed over to the applicable courier partner, the shipment is subject to the courier's operational processes and delivery conditions.

6. Order Tracking

Once your order has been dispatched, tracking information may be provided through email, SMS, WhatsApp, or another available communication method.

You may use the tracking information to monitor the progress of your shipment through the applicable courier service.

Tracking information may take some time to become active after the shipment has been handed over to the courier.

7. Incorrect or Incomplete Shipping Address

Customers are responsible for providing an accurate and complete delivery address, including:

Full name
House/building number
Street/locality
City
State
PIN code
Valid mobile number

Mandir Decors by Artica is not responsible for delays, failed deliveries, returns, or additional shipping charges resulting from incorrect, incomplete, or inaccurate information provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us immediately. We will try to update the address if the order has not yet been processed or dispatched.

Once an order has been dispatched, changing the delivery address may not be possible.

8. Failed Delivery Attempts

Courier partners may make multiple delivery attempts depending on their applicable procedures.

An order may be returned to the sender if:

The recipient is unavailable after the applicable delivery attempts.
The customer refuses delivery.
The address is incorrect or incomplete.
The provided phone number is unreachable.
The PIN code is not serviceable.
The customer fails to coordinate with the courier for delivery.
Delivery is otherwise unsuccessful for reasons attributable to the recipient.

If an order is returned to us because of an incorrect address, refusal, repeated failed delivery attempts, or other circumstances attributable to the customer, additional shipping charges may apply if the customer requests re-shipment.

Any refund, cancellation, or re-shipment will be handled based on the circumstances of the order and applicable policies.

9. Delayed Deliveries

While we work with our shipping partners to deliver orders within the estimated timeframe, occasional delays may occur.

Delays may result from:

Severe weather
Natural disasters
Public holidays
Transportation disruptions
Courier operational issues
Government restrictions
High-volume periods
Strikes or other disruptions
Other circumstances beyond our reasonable control

If your shipment is significantly delayed, please contact us with your order number so that we can assist with tracking and follow-up where possible.

10. Damaged Packages

If the package appears visibly damaged, opened, tampered with, or unusually crushed at the time of delivery, customers are advised to:

Record the condition of the package before opening it.
Record a continuous unboxing video.
Clearly show the shipping label.
Show the packaging and product after opening.
Contact us as soon as possible.

Our Refund & Return Policy requires a clear, continuous, and unedited unboxing video for standard verification of claims relating to damaged, wrong, defective, missing, or tampered products, subject to applicable law.

Please retain the original packaging and shipping materials until the issue has been resolved.

11. Missing or Incorrect Items

If you receive an item different from what you ordered, or an expected item/component is missing, please contact us within 3 days of delivery.

You will be required to provide your order details and the applicable evidence described in our Refund & Return Policy.

12. Multiple Products in One Order

If an order contains multiple products, we may dispatch the products together or in separate shipments depending on product availability, packaging requirements, or logistical considerations.

If your order is shipped in multiple packages, separate tracking information may be provided where applicable.

13. Cash on Delivery

If Cash on Delivery (COD) is available for your location and order, additional terms or charges may apply.

COD availability is subject to PIN code, product, order value, courier, and other applicable restrictions.

The amount payable at delivery will be the amount communicated to you at the time of order confirmation.

14. International Shipping

Unless specifically stated otherwise at checkout, Mandir Decors by Artica currently does not offer international shipping.

If international shipping becomes available in the future, applicable shipping charges, customs duties, taxes, import charges, and other requirements will be communicated separately.

15. Shipping and Return Relationship

Shipping delivery and product returns are separate processes.

Receiving an order does not automatically create a right to return the product for reasons such as change of mind or personal preference.

Eligible returns and replacements are governed by our Refund & Return Policy.

For eligible wrong, damaged, defective, missing, or materially incorrect products, please follow the return/replacement procedure specified in that policy.

16. Force Majeure

Mandir Decors by Artica will not be responsible for shipping delays caused by circumstances beyond our reasonable control, including natural disasters, floods, fires, severe weather, epidemics, government restrictions, strikes, transportation disruptions, courier disruptions, civil disturbances, or other unforeseen events.

17. Contact Us

For shipping-related questions, delayed shipments, tracking assistance, or delivery issues, please contact:

Mandir Decors by Artica
Email: mandirdecorsbyartica@gmail.com
Phone/WhatsApp: +91 8171927740
Address: Shop No. 10, Artica Zari Center, near Kanthi Mata Mandir, Opposite Ladies Park, Meerut, Uttar Pradesh, 250001, India

When contacting us about an order, please provide your order number and the contact details used while placing the order.