Refund policy

Last updated: September 24, 2026

At Mandir Decors by Artica, we carefully inspect and pack our products before dispatch. Since many of our products are decorative and may be delicate, we maintain a specific return and refund process to ensure that genuine issues are resolved fairly and efficiently.

By placing an order with us, you acknowledge and agree to this Refund & Return Policy, subject to any rights and remedies available to you under applicable law.

1. 3-Day Return & Replacement Period

Customers must report any eligible issue with their order within 3 days from the date of delivery.

Our standard return/replacement process applies to products that are:

  • Incorrect or different from the product ordered

  • Damaged during transit

  • Defective due to a manufacturing issue

  • Missing an item or component that was included in the order

  • Materially different from the product description or specifications provided on our website

Requests submitted after the applicable 3-day period may not be accepted under our standard return policy, except where otherwise required by applicable law.

The 3-day period is for reporting the issue. Once a return or replacement request has been approved, the return itself may be completed according to the return instructions provided by Mandir Decors by Artica.

2. Mandatory Unboxing Video

A clear, continuous, and unedited unboxing video of the sealed package is mandatory for claims relating to a wrong, damaged, defective, missing, or tampered product.

The video should:

  • Begin before the package is opened.

  • Clearly show the package in its sealed condition.

  • Clearly show the shipping label and order/delivery details.

  • Show the complete opening of the package.

  • Clearly show the packaging and protective materials.

  • Clearly show the product immediately after opening.

  • Clearly show the claimed damage, defect, missing component, or incorrect product.

  • Be continuous and unedited, without cuts or unexplained interruptions.

Customers are strongly advised to record the entire unboxing process in one continuous video.

Important

Please do not discard the original packaging, shipping label, protective material, or other packaging components until you have inspected the product and confirmed that there is no issue.

If the required unboxing evidence is not provided, we may be unable to verify the condition of the product at the time of delivery and the claim may not qualify for our standard return/replacement process.

This evidence requirement does not restrict any consumer rights or remedies that cannot legally be excluded under applicable law.

3. Wrong Product Received

If you receive a product that is different from the product you ordered, please:

  1. Do not use or modify the product.

  2. Keep the product and its original packaging intact.

  3. Contact us within 3 days of delivery.

  4. Provide your order number.

  5. Provide the mandatory unboxing video.

  6. Provide additional photographs or videos if requested.

After verification and approval, we may arrange a replacement with the correct product or provide an applicable refund.

4. Damaged Product Received

If your product arrives damaged, you must report the issue within 3 days of delivery.

Please provide:

  • Order number

  • Clear photographs/videos of the damage

  • Mandatory unboxing video

  • Photographs/videos of the outer packaging if requested

Please retain the original packaging and shipping materials until the claim has been resolved.

After reviewing the evidence, we may provide an appropriate resolution, which may include a replacement or refund, depending on the circumstances and product availability.

5. Defective Product

If you believe that your product has a manufacturing defect, please contact us within 3 days of delivery.

You may be asked to provide:

  • Order number

  • Photographs/videos clearly showing the defect

  • Mandatory unboxing video where applicable

  • A description of the issue

We may request additional information to determine whether the issue is a manufacturing defect or a normal variation in the product.

6. Missing Items or Components

If an item or component that was supposed to be included in your order is missing, please report it within 3 days of delivery.

The mandatory unboxing video should clearly show the package being opened and the contents received.

After verification, we may arrange delivery of the missing component/item or provide another appropriate resolution.

7. Products Not Eligible Under Our Standard Return Policy

Our standard return/replacement policy does not ordinarily cover:

  • Change of mind

  • Personal preference

  • No longer wanting the product

  • Product colour appearing slightly different due to screen/display settings

  • Minor variations in colour, texture, finish, or craftsmanship

  • Minor dimensional variations within reasonable manufacturing tolerance

  • Damage caused after delivery by improper handling, installation, storage, or use

  • Products that have been modified, altered, repaired, or damaged by the customer

  • Products returned without required components or accessories

  • Products damaged after delivery

  • Claims submitted outside the applicable 3-day reporting period

  • Claims that cannot reasonably be verified

Customized or specially made products may be subject to additional return restrictions, which will be communicated to the customer where applicable.

Nothing in this section limits any rights or remedies that cannot legally be excluded under applicable law.

8. Return Request Process

Submitting a return request does not automatically mean that the return has been approved.

To request a return or replacement:

  1. Contact us within 3 days of delivery.

  2. Provide your order number and registered contact details.

  3. Explain the issue clearly.

  4. Provide the mandatory unboxing video.

  5. Provide photographs/videos or other information requested by our team.

  6. Wait for confirmation and return instructions before sending the product back.

We may review the order, product, packaging, photographs, videos, unboxing evidence, and other relevant information before approving the request.

Do not ship a product back to us without receiving return instructions or approval from our team.

9. Return Shipping

Where a return or replacement is approved because the wrong, damaged, defective, or materially incorrect product was supplied, we will provide the applicable return instructions and, where appropriate, arrange or bear the applicable return shipping cost.

Where a return request does not qualify under our standard policy, the customer may be responsible for applicable shipping or handling costs.

10. Condition of Returned Products

Approved returned products should generally be sent back:

  • In the condition in which they were received

  • With the original packaging where reasonably required

  • With all accessories and components

  • Without customer-caused damage, modification, or alteration

We may review the returned product to verify that it corresponds with the issue reported in the approved claim.

11. Refunds

Once an approved return has been received and inspected, we will process the applicable refund.

Refunds will generally be issued through the original payment method or another appropriate payment method available to us.

The time taken for the refunded amount to appear in your bank account, card, UPI account, or other payment method may depend on the relevant payment gateway, bank, card issuer, or financial institution.

12. Replacement

Where a replacement is approved, we will make reasonable efforts to provide the same product.

Replacement is subject to product availability.

If the same product is unavailable, we may contact you regarding an alternative resolution, which may include a refund, subject to applicable law.

13. Order Cancellation

Cancellation requests may be accepted if the order has not already been processed, packed, or dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the applicable return process may need to be followed.

Any cancellation and refund will be handled in accordance with the circumstances of the order and applicable law.

14. Fraudulent or Misleading Claims

We reserve the right to investigate claims where there are reasonable grounds to believe that:

  • The information provided is false or misleading.

  • Photographs or videos have been manipulated or edited.

  • The product was damaged after delivery.

  • A different product was substituted before return.

  • Packaging or product evidence was intentionally altered.

  • The return or refund process is being misused.

Appropriate action may be taken in accordance with applicable law.

15. Consumer Rights

This Refund & Return Policy describes our standard return and refund procedure.

Nothing in this policy is intended to exclude, restrict, or waive any consumer right, remedy, warranty, or protection that cannot legally be excluded or restricted under applicable law.

Where applicable law provides a consumer with a right or remedy that differs from this policy, the applicable legal requirement will prevail.

16. Contact Us

For return, replacement, cancellation, or refund-related queries, please contact:

Mandir Decors by Artica
Email: mandirdecorsbyartica@gmail.com
Phone/WhatsApp: +91 8171927740
Address: Shop No. 10, Artica Zari Center, near Kanthi Mata Mandir, Opposite Ladies Park, Meerut, Uttar Pradesh, 250001, India

Brand Name: Mandir Decors by Artica

Registered Business Name: Anjana Handicraft

GSTIN: 09AEWPG6960M1ZJ

When contacting us regarding an order, please provide your order number and the contact details used while placing the order.

IMPORTANT CUSTOMER NOTICE

Please record a clear, continuous video while opening your sealed package.

The video should begin before opening the package and clearly show:

Sealed Package → Shipping Label → Opening Process → Packaging → Product → Any Damage/Issue

This unboxing video is mandatory evidence for our standard verification process for claims involving wrong, damaged, defective, missing, or tampered products, subject to applicable law.

Please retain all original packaging until your order has been completely inspected and any applicable return/replacement period has passed.